Refund policy

Returns & Refund Policy

We hope you love your Lucia Rose order. If you change your mind, you have the right to cancel your online order within 14 days of receiving your goods. You then have a further 14 days to return the item(s) to us.

To request a return, please contact contact@luciaroseboutique.com with your order number and the item(s) you would like to return. We will provide you with return instructions.

Items must be returned unworn, unused and in their original condition, with all original tags attached. You may inspect and try on an item as you would in a shop, but we may make a deduction from your refund if the item's value has been reduced by handling beyond what is necessary to establish its nature, characteristics and fit.

Return postage

Customers are responsible for the cost of returning unwanted items unless the item is faulty, damaged or incorrect. We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return has been received and checked, your refund will be processed to your original payment method. Where required by law, the standard delivery charge paid on the original order will also be refunded. Any additional amount paid for an upgraded or express delivery service is not refundable beyond the cost of standard delivery.

Faulty or incorrect items

If your item arrives faulty, damaged or you receive the wrong item, please contact contact@luciaroseboutique.com as soon as possible so we can resolve this for you. Your statutory rights are not affected.

Exceptions

Certain items may not be eligible for change-of-mind returns where a legal exception applies, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

This policy does not affect your statutory rights.